Refund policy

Last updated: 5 October 2026

The short version

All products: final sale. No returns, exchanges or refunds, for hygiene reasons.
Faulty or damaged items: we replace or refund, on every product.

Swimwear and accessories

For hygiene reasons, bikinis, one-pieces, sunglasses, jewellery, tote bags, caps and all other accessories cannot be returned or exchanged once purchased, and we cannot refund them if you change your mind or choose the wrong size.

Please use our size guide before you order. If you are not sure which size to pick, message us first and we will help you choose. That is the best way to make sure your order is right.

Faulty or damaged items

If any item, including swimwear and accessories, arrives damaged, faulty or not as described, contact us within 4 to 5 business days of delivery with your order number and a photo. We will replace it, or refund you in full to your original payment method, including any delivery cost you paid. This is your right under the Consumer Protection Act and nothing in this policy takes it away.

Cancelled orders

If we cancel your order, for example because an item is out of stock or we could not verify your payment, you will be refunded in full. Refunds go back to your original payment method and usually show within 5 to 10 working days, depending on your bank.